Refund Policy

14-day first-payment refund

You may request a refund of your first My Stack subscription payment within 14 days of that payment. This voluntary window applies to the first payment, not each monthly renewal. It does not restrict refunds required by law or Paddle’s applicable buyer terms.

How to request a refund

Email Mystackpeps@gmail.com with the account email, Paddle receipt or transaction reference, and payment date. Do not send card details, passwords or health records. You may also request help directly at Paddle buyer support.

Paddle processes refunds for Paddle purchases. Processing time and when money appears depend on Paddle and your payment provider; no fixed return-to-bank deadline is promised here.

This voluntary first-payment offer does not limit any refund, withdrawal or other rights available under applicable law or Paddle’s applicable refund policy.

Cancellation is separate

Cancel future renewal through Paddle’s billing portal once you have a subscription. Sending a refund request is not a substitute for cancelling renewal. Access after a processed refund is determined by the resulting subscription status, without removing independently granted Lifetime, FIRST50 or protected free access.

Consumer rights & free access

Mandatory withdrawal rights, remedies for faulty services and other consumer protections remain available where applicable. Any checkout consent required for immediate digital service delivery will be disclosed at purchase; this page does not ask you to waive those rights.

No subscriptions or trials are activated by viewing this policy. Free access, Lifetime grants and FIRST50 participation do not create payments to refund.